Frequently Asked Questions
What are your shipping options?
After placing your order, you will receive a confirmation email indicating that we’ve successfully received it. Our team will then begin preparing your order, which takes 1–2 business days.
We offer standard shipping with an estimated delivery time of 7–9 business days (Monday to Friday). All orders within the United States qualify for free shipping, with no minimum purchase required.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact our customer service team to initiate a return.
Refunds are issued after we receive and inspect the returned item. Once approved, the refund will be processed to your original payment method. Please note that it may take a few business days for the refunded amount to appear in your account, depending on your payment provider.
How long does it take to process a refund?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact our customer service team to initiate a return.
Can I change or cancel my order?
Orders can only be modified or canceled before they enter the processing stage. If you need to make changes, please contact us as soon as possible after placing your order. Once processing has started, modifications or cancellations are no longer possible.