Return and Refund Policy
Overview:
- Return Window: Items can be sent back within 30 days of the delivery date
- No Additional Fees: We do not apply restocking charges to returns
- Refund Processing: Refunds are issued within 7 business days after returned items are received and reviewed
- Return Shipping: The cost of returning items is covered by the customer
Starting a Return
You may initiate a return within 30 days of receiving your order by contacting us at support@empotus.com. Please include your order information when reaching out. Items must be in their original condition: unused, unwashed, and returned with all tags and packaging intact. Requests made beyond the 30-day period will not be processed.
Returns
If you’d like to return an item, please contact us at support@empotus.com with your order number and the reason for the return so we can review your request and provide further instructions. Items should be packed securely to avoid damage during transit, and return shipping costs are the responsibility of the customer. Please note that returns sent without prior approval may not be accepted.
Refund Process
After we receive and check the returned items, your refund will be issued to the original form of payment. This process typically takes up to 7 business days. While we do not charge restocking fees, the time it takes for the funds to appear in your account may vary depending on your financial institution.
Item Exchanges
If you would like to replace an item, please contact us at support@empotus.com with the details of the product you prefer. We will provide guidance to complete the exchange.
Order Cancellation Policy
Should you wish to cancel your order, please contact us as soon as possible at support@empotus.com. Cancellations are only possible before the order enters processing or shipping stages. Once an order has been processed or dispatched, cancellation is no longer available, and you will need to follow our return procedure after delivery.
Wrong or Damaged Deliveries
If your order arrives damaged or wrong, we’re here to help. Please send us clear photos of the item and packaging, along with a description of the issue, to support@empotus.com. Our team will review your request and arrange a suitable resolution, such as a replacement or correction, as quickly as possible.
This policy should be read together with our Terms of Service.
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT-4)
Our customer support team will reply to you within 24 hours on business days.
Email: support@empotus.com
Phone: +13326998665
Shop Name: Empotus
Business Address:
873 Bryan Dr
Orangeburg
SC 29115
United States